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Sales Coordinator Senior- ZERUST Integrity Solutions – Circle Pines, MN

Job Title: Sales Coordinator Senior- ZERUST Integrity Solutions – Circle Pines, MN
Department: Sales
Location: Circle Pines, MN
Job Type: Full time
Travel Required: 10%

Job Description:

Internal support for Zerust Integrity Solutions (“ZIS”) customers domestically; receives telephone calls, e-mails, and internal communications from ZIS team and customers. Responsibilities include (but are not limited to): receiving, confirming and processing orders, providing shipping information, resolving billing questions and troubleshooting problems. Managing customer/sales/forecast information in CRM (Zoho). Assist Business Development Managers, and internal departments to ensure customer expectations are exceeded.

Roles and Responsibilities

  • Customer Relationship Management:
    • Act as the primary point of contact for customers regarding product inquiries, orders, and service requests. Customers include end clients, distributors, service providers, etc.
    • Maintain and update customer information in the CRM system (Zoho).
    • Track and follow up on open quotes, orders, and service issues to ensure timely resolution.
    • Establish professional customer/vendor relationships with appropriate customer personnel (purchasing, engineering, manufacturing, quality assurance, management, and other key personnel.)
  • Sales Support and Coordination:
    • Collaborate closely with sales team members to manage quotations, proposals, and order processing.
    • Assist sales representatives by preparing sales documents, order confirmations, and tracking delivery timelines.
    • Coordinate internally with logistics, finance, and production teams to ensure smooth order fulfillment.
    • Provide sales reports, pipeline summaries, and performance updates from the CRM.
  • Order Management:
    • Enter, verify, and process customer purchase orders accurately in the ERP (SAP) system.
    • Monitor order status, shipment tracking, and delivery confirmations.
    • Communicate proactively with customers on delays, backorders, or changes to delivery schedules. Initiate Customer Service Action (CSA) for problems and complaints received from customers, and Return Material Authorizations (RMAs) for returns.
    • Ensure all pricing, discounting, and terms are in line with approved sales policies
  • Customer Communication & Issue Resolution:
    • Respond promptly to customer inquiries via email, phone, or chat.
    • Handle customer complaints or escalations and coordinate corrective actions with relevant departments (R&D, Shipping, Production, etc.)
    • Maintain detailed records of all customer interactions and resolutions in the CRM.
    • Follow up to ensure customer satisfaction after issue resolution
  • Data and Documentation Management:
    • Maintain accurate documentation of quotes, orders, invoices, and delivery notes.
    • Update product and customer data to ensure the CRM reflects the latest information.
    • Generate regular reports (e.g., forecast sales by sales person/solution/geography/etc., performance of the sales team to budgets, order backlog, customer feedback, etc.).
    • Support audit requirements by ensuring proper documentation and compliance with company procedures.
  • Process Improvement & Team Collaboration:
    • Identify recurring issues or process bottlenecks and suggest improvements.
    • Work with the sales and operations teams to streamline workflows between CRM, order entry, and invoicing systems.
    • Participate in regular team meetings to align on priorities, targets, and customer updates.
    • Assist in training new team members on CRM and order handling procedures.

Qualifications and Education Requirements

  • Must be willing to submit to a background check.
  • Must have experience in SAP S/4HANA Cloud
  • Experience with MS Excel, MS Outlook and MS Word is a must.
  • Must have demonstrated ability to multi-task.
  • Strong communication skills and organizational skills are necessary.
  • Attention to detail.
  • Problem solving skills.
  • Effective planning and prioritization skills.
  • Ability to work independently and under pressure.
  • Demonstrated ability to work well with a remote sales/support team

Preferences

  • Experience in or knowledge of the oil industry, OEM supply chains, etc.
  • Experience with International customer (desired)
  • Proven ability to work with Engineers and Operators, at head office or in the field
  • Desired B.S., B.A., or A.A. in business or a related field.
  • Desired experience with Smartsheet.

ISO

  • Every employee is expected to support the NTIC Quality Management System (QMS) in accordance with our Quality System Manual and Quality Control Procedures.  This position is responsible to set, follow and maintain the QMS and related Quality Control Procedures.  This position also has change authority in the QMS System.

Interested candidates should send cover letter and resume via email to jobs@ntic.com or fax to 763-225-6645. No telephone calls, recruiters, or agencies please.

Applicants

Interested candidates should send cover letter and resume via email to jobs@ntic.com or fax to 763-225-6645. No telephone calls, recruiters, or agencies please.